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Wirtz, Jochen
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ResearcherID: P-3235-2015
URL: http://www.researcherid.com/rid/P-3235-2015
Subject: Business & Economics
Keywords: services marketing; service management
ORCID: http://orcid.org/0000-0002-6297-4498
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My URLs: http://www.jochenwirtz.com/
https://www.linkedin.com/in/jochenwirtz
http://bizfaculty.nus.edu/faculty-profiles/103-jochen-
 

My Publications

Jochen's Publications (66)

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This list contains papers that I have authored.

publication(s)  
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1.  Title: Services Marketing: People, Technology, Stragegy
 Author(s): Wirtz, Jochen; Lovelock, Christopher
added
18-Jul-16
2.  Title: Global Business Services Increasing Specialization and Integration of the World Economy as Drivers of Economic Growth
 Author(s): Wirtz, Jochen; Tuzovic, Sven; Ehret, Michael
 Source: Journal of Service Management Volume: 26 Issue: 4 Pages: 565-587 Published: 2015
 Times Cited: 3
 DOI: 10.1108/JOSM-01-2015-0024
added
10-Dec-15
3.  Title: Consumer Processing of Interior Service Environments: The Interplay Among Visual Complexity, Processing Fluency, and Attractiveness
 Author(s): Orth, Ulrich R.; Wirtz, Jochen
 Source: Journal of Service Research Volume: 17 Issue: 3 Pages: 296-309 Published: AUG 2014
 Times Cited: 13
 DOI: 10.1177/1094670514529606
added
10-Dec-15
4.  Title: Contrasting the Drivers of Switching Intent and Switching Behavior in Contractual Service Settings
 Author(s): Wirtz, Jochen; Xiao, Ping; Chiang, Jeongwen; et al.
 Source: Journal of Retailing Volume: 90 Issue: 4 Pages: 463-480 Published: DEC 2014
 Times Cited: 13
 DOI: 10.1016/j.jretai.2014.07.002
added
10-Dec-15
5.  Title: Psychometric sifting to efficiently select the right service employees
 Author(s): Bateson, John E. G.; Wirtz, Jochen; Burke, Eugene; et al.
 Source: Managing Service Quality Volume: 24 Issue: 5 Pages: 418-433 Published: 2014
 Times Cited: 6
 DOI: 10.1108/MSQ-04-2014-0091
added
10-Dec-15
6.  Title: Sifting to efficiently select the right service employees
 Author(s): Bateson, John E. G.; Wirtz, Jochen; Burke, Eugene F.; et al.
 Source: Organizational Dynamics Volume: 43 Issue: 4 Pages: 312-+ Published: OCT-DEC 2014
 Times Cited: 1
 DOI: 10.1016/j.orgdyn.2014.09.008
added
10-Dec-15
7.  Title: Singapore Airlines: Achieving Sustainable Advantage Through Mastering Paradox
 Author(s): Heracleous, Loizos; Wirtz, Jochen
 Source: Journal of Applied Behavioral Science Volume: 50 Issue: 2 Pages: 150-170 Published: JUN 2014
 Times Cited: 4
 DOI: 10.1177/0021886314522323
added
10-Dec-15
8.  Title: The Role of Marketing in Today's Enterprises
 Author(s): Wirtz, Jochen; Tuzovic, Sven; Kuppelwieser, Volker G.
 Source: Journal of Service Management Volume: 25 Issue: 2 Pages: 171-194 Published: 2014
 Times Cited: 8
 DOI: 10.1108/JOSM-01-2014-0037
added
10-Dec-15
9.  Title: Business models: Impact on business markets and opportunities for marketing research
 Author(s): Ehret, Michael; Kashyap, Vishal; Wirtz, Jochen
 Source: Industrial Marketing Management Volume: 42 Issue: 5 Pages: 649-655 Published: JUL 2013
 Times Cited: 16
 DOI: 10.1016/j.indmarman.2013.06.003
added
10-Dec-15
10.  Title: Firms' Intentions to Use Nonownership Services
 Author(s): Wittkowski, Kristina; Moeller, Sabine; Wirtz, Jochen
 Source: Journal of Service Research Volume: 16 Issue: 2 Pages: 171-185 Published: MAY 2013
 Times Cited: 8
 DOI: 10.1177/1094670512471997
added
10-Dec-15
publication(s)  
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